FAQ Frequently Asked Questions (FAQ) We have listed answers to a few of our most frequently asked questions here. If you can’t find the answer to your question, please contact us. We are ready to help. Airport Selection Seasons – When to Visit Amenities (What Kind of Coffee Maker, Kitchen Supplies, BBQ, and More) Cancellation Policy Internet Service (Wi-Fi) Pet and Animal Policy Smoking and Vaping Policy Snow Chains (Do I need Snow Chains? Do I need Snow Chains on a Rental Car?)