As long as our home is accessible and open for business, we do not offer refunds for weather or closures, including road closures. Smoke/air quality is treated as weather. While snow may occur at our elevation and/or the route to the home, and chains or traction devices may be required, our home is generally accessible every day of the year.
Read more about winter traveling at our Blog post here
. Occasionally a detour may be required to access the home, which would not be basis for a refund. In addition, our home is generally open and accessible during Yosemite National Park closures, as the home sits on private land, so access is ensured. If the home is closed for reasons outside our control, such as a closure mandated by a government order (example: evacuation closure due to wildfire) we will refund visits based on a review of the circumstances, but only if trip insurance has been purchased to protect the trip, and only if the trip insurance denies coverage. For example, if we are offering guests refunds because the home is closed for COVID 19, which is no longer covered by insurance, only guests who purchased insurance to protect their trip in general will be eligible for refunds. Trip insurance is not mandatory, but if you forgo trip insurance, it limits the refund we are willing to offer. Trip insurance would cover wildfire in certain situations, including if you have doctor's note indicating any person in your party is unable to travel, or if access to the home was closed, making the home inaccessible.